Privacy Policy

 

Welcome to It’s Pzazz Limited’s privacy notice.

 

This privacy notice provides information on how It’s Pzazz Limited collects and processes your personal data when you visit our website to sign up for a newsletter, purchase a product or service.

 

It is important that you read this privacy notice which contains more detailed information about our data processing and can be accessed here.

 

It’s Pzazz Limited and its affiliates are committed to protecting the privacy of all individuals who visit any websites or mobile sites offered by It’s Pzazz.

 

Important information and who we are

It’s Pzazz Limited trading as It’s Pzazz and It’s Pzazz Socials are the controller and responsible for your personal data. It’s Pzazz in an affiliate of Cloud Campaign who are the company who run It’s Pzazz Socials software. 

 

Contact details

Our full details are: It’s Pzazz Limited

 

Email address: info@itspzazz.com

 

Postal address: Amelia House, Crescent Road, Worthing, West Sussex, BN11 1RL

 

 

  1.         The data we collect about you

When you first register for an It’s Pzazz account through the Cloud Campaign software, and when you use the Services, we collect some Personal Information about you such as:

 

  • Your full name, username, and email address and other contact details
  • The geographic area where you use your computer and mobile devices
  • A unique It’s Pzazz user ID (an alphanumeric string) which is assigned to you upon registration
  • other optional information as part of your account profile 
  • Your IP Address and, when applicable, timestamp related to your consent and confirmation of consent
  • other information submitted by you or your organisational representatives via various methods (phone, email, online forms, surveys, in-person meetings, etc)
  • Your billing address and any necessary other information to complete any financial transaction, and when making purchases through the Services, we may also collect your credit card or PayPal information
  • user generated content (such as messages, posts, comments, pages, profiles, images, feeds or communications exchanged on the Supported Platforms)
  • Images or other files that you may publish via our Services 
  • Information we may receive relating to communications you send us, such as queries or comments concerning our Services
  • Information relating to an individual’s real time location

 

It’s Pzazz and Cloud Campaign also automatically collects and receives certain information from your computer or mobile device, including the activities you perform on our Website, the Platforms, and the Applications, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see LINK TO COOKIE POLICY). 

 

For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable).

 

We collect Personal Information (such as registration and account information) from our customers and users of the Services for our own purposes, such as to provide and administer the Services of It’s Pzazz.  We are the data controller in respect of this information. 

 

We also process Personal Information on behalf of our customers as their data processor, such as content generated, requested or published via the Platforms in accordance with the instructions our customers give us through the Services (including, for example, the information our customers monitor or collect from social media sites like Twitter and Facebook through It’s Pzazz Socials). Our customers control how their Customer Content is collected and used by them. In legal terms this means that our customers are the data controller of their Customer Content. Accordingly, we only use Customer Content to provide the Services to our customers in accordance with the lawful instructions they give us through the Services.

 

 

  1.         How we use It’s Pzazz data

It’s Pzazz uses It’s Pzazz Data for the following general purposes: 

  • to identify you when you login to your account
  • to enable us to operate the Services and provide them to you
  • to verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with installed Third-Party Apps)
  • to analyze the Website or the other Services and information about our visitors and users, including research into our user demographics and user behaviour in order to improve our content and Services
  • to contact you about your account and provide customer service support, including responding to your comments and questions
  • to share aggregate (non-identifiable) statistics about users of the Services to prospective advertisers and partners
  • to keep you informed about the Services, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
  • to sell or market It’s Pzazz products and services to you
  • to better understand your needs and the needs of users in the aggregate, diagnose problems, analyze trends, improve the features and usability of the Services, and better understand and market to our customers and users
  • to keep the Services safe and secure

 

We also use non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Services with a view to introducing improvements and improving usability of the Services. We may share this type of statistical data so that our partners also understand how often people use the Services, so that they, too, may provide you with an optimal experience.

 

 

  1.         How we share your personal data

 

It’s Pzazz Socials is a social media management tool. By its nature, Services enable our customers to bring together their social networks and integrate with hundreds of business applications that they already use, all in one place.

 

Services help our customers manage social media campaigns, marketing and advertising; engaging audiences; scheduling and publishing messages; and analyze the results.

 

In particular, the various Services allow our customers to instantly connect to other third party services, including “Supported Platforms” such as Twitter, Facebook, Instagram etc.  When our customers link a Supported Platform or a third party service (such as OpenID) to their It’s Pzazz Socials account or when they register with a Supported Platform through their It’s Pzazz Socials account, our customers can choose to instantly collect, process, share and access such third party services and Supported Platform via their It’s Pzazz Socials account (subject to the terms of the license agreements with the Supported Platforms and other third party services).

 

In this way, our customers can obtain, use and analyse Personal Information from Supported Platforms and third party services of their choosing, and also create, input, submit, post, transmit, store, view, display or share Personal Information through the functionality in the Services. Such information can include Personal Information of all types, including but not limited to the following categories:

  • user generated content (such as messages (including direct or private messages), posts, comments, pages, profiles, images, feeds or communications exchanged on the Supported Platforms)
  • contact details (such as name, email address, telephone number)
  • additional individual information (such as age, gender, employer, profession, geographic location, education information, financial status, habits and preferences)
  • information relating to individuals real time location 

 

As It’s Pzazz Socials works in partnership with Cloud Campaign, all data in terms of log in information and use of the It’s Pzazz Socials site, will be accessible to Cloud Campaign. By using any of the Services, or submitting or collecting any Personal Information via the Services, you consent to the collection, transfer, storage disclosure, and use of your Personal Information in the manner set out in this Privacy Policy. If you do not consent to the use of your Personal Information in these ways, please stop using the Services.

 

  1. When we may share your personal data 

 

Except as provided in this Privacy Policy, It’s Pzazz / Cloud Campaign does not divulge any Personal Information gathered via the Services (including Customer Content) to third parties.

Notwithstanding anything in the Privacy Policy to the contrary, we may share any information we have collected about you or Customer Content:

  • (1) when you consent to the disclosure of such information to a third party when connecting to a third-party service that asks you if you consent to such sharing;
  • (2) where we are legally required to do so, such as in response to court orders or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands;
  • (3) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person;
  • (4) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Services infrastructure or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of the Website infrastructure or the Services generally);
  • (5) to a parent company, subsidiaries, joint ventures, or other companies under common control with It’s Pzazz / Cloud Campaign;
  • (6) if we are acquired by or merged with another entity (in which case we will require such entity to assume our obligations under this Privacy Policy or inform you that you are covered by a new privacy policy); and
  • (7) if this information is not private, is aggregated or is otherwise non-Personal Information, such as your public user profile information and related public data (such as Tweets, likes, etc.) or the number of users who clicked on a particular link (even if only one did so).

 

Subject to obligations consistent with this Privacy Policy, we may also disclose information to our affiliates, agents, contractors, and service providers in order to facilitate the functioning of the Services or to perform tasks that are integral to the Services, such as processing transactions, fulfilling requests for information, or providing support services or other tasks, from time to time. Information may also be transferred from It’s Pzazz / Cloud Campaign to the third parties in control of the Supported Platforms, but only to the extent required in order for the Services to function properly.

 

  1. Information Storage and International Transfers

 

It’s Pzazz Socials uses Cloud Campaign Software. Cloud Campaign Inc., the entity which provides the Services, is an American company with its head-office located in San Francisco, California. For the purposes of EU data protection law, the US is considered a country which provides adequate protections for Personal Information, as confirmed by the European Commission in Commission Decision 2002/2/EC.

The Services are mainly provided from their offices in the US. However, by the very nature of the Services, the data that is viewed, collected, stored or posted on or through the Services also needs to flow from wherever you are located in the world, to where our Supported Platforms are storing the same data (i.e. in most cases, in the United States). In addition, Cloud Campaign uses third-party service providers (such as managed hosting providers, card processors, CRM systems, sub-processors of Customer Content and technology partners) to provide the necessary hardware, software, networking, storage and other services that we use to operate the Services. These third party providers may process, or store, the same Customer Content on servers outside of the EEA, including in Canada or the US.

 

By using any of the Services, or submitting or collecting any Personal Information via the Services, you authorise Cloud Campaign and its authorised service partners to use and process Customer Content and Cloud Campaign Data (including any Personal Information) in these countries. Please be aware that the privacy protections and the rights of authorities and Government agencies to access your Personal Information in some of these countries may not be equivalent to those in your country.

 

  1.         Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

 

You can contact us to obtain a copy of the Personal Information held about you by us. This may be subject to a fee not exceeding any prescribed fee permitted by applicable law. You can also ask us to correct and, where relevant, erase that information. Please note that certain Personal Information may need to be retained by It’s Pzazz / Cloud Campaign for a period of time following cancellation of your account where this is necessary for our legitimate business purposes or required or authorised by applicable law. You have a right to change your email preferences at any time.

 

You should be aware that It’s Pzazz / Cloud Campaign acts as a conduit between our users and the various Supported Platforms and Third-Party Apps. In several instances, the content published via Cloud Campaign will not be in Cloud Campaigns custody or control, and any content that has been shared by you through any Supported Platform or Third-Party Apps via the Services may continue to be available to third parties and the public at large, as this content is now under the control of the operators of the Supported Platforms and/or the Third-Party Apps.

 

 

  1.         Further details

If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please contact us at info@itspzazz.com